Terms of Service

1. Acceptance of Terms

By accessing or using Dently AI (the “Service”), you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you (“you” or “User”) and Dently AI, a sole proprietorship based in Serbia (“Dently AI,” “we,” “us,” or “our”).

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read both documents carefully before using the Service.

2. Definitions

Service means the Dently AI platform, including the AI-powered Telegram bot assistant and all related features, websites, and APIs provided by Dently AI.

User or You means the individual dental professional or practice that registers for and uses the Service.

Subscription means the recurring paid plan granting access to the Service, billed at $49 per month.

Content means all data, text, files, information, images, and other materials uploaded to, processed by, or generated through the Service.

Paddle means Paddle.com Market Limited (registered in England and Wales, company number 08116548), or Paddle.com Inc. for customers based in the United States, acting as the Merchant of Record for all payment transactions relating to the Service.

3. Description of Service

Dently AI provides an AI-powered assistant for dental practices accessible through the Telegram messaging platform. The Service includes the following features: visual dental tooth charts, appointment scheduling and management, drug interaction checks for prescriptions, secure patient messaging, AI-generated SOAP clinical notes, and daily morning practice briefings with the day’s schedule.

The Service is offered on a subscription basis at $49 per month (SaaS). We may integrate with third-party services such as Google Calendar, Gmail, and Google Drive to provide certain functionality. Use of those third-party services is subject to their respective terms and policies.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

4. Eligibility

To use the Service, you must be at least 18 years of age and capable of forming a legally binding contract. By registering, you represent and warrant that you meet these requirements.

The Service is intended exclusively for licensed dental professionals and dental practices. By using the Service, you represent that you are a qualified dental professional authorized to handle patient data in your jurisdiction. Dently AI reserves the right to verify your professional credentials and to deny or terminate access to anyone who does not meet these eligibility requirements.

5. Account Registration

To access the Service, you must sign in using your Google account. You are responsible for maintaining the confidentiality of your Google account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account by emailing support@dentlyai.com.

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. Dently AI is not liable for any loss or damage arising from your failure to comply with these account security obligations.

6. License to Use

Subject to your compliance with these Terms and payment of all applicable fees, Dently AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal dental practice operations. This license is personal to you and may not be assigned, sublicensed, or transferred to any third party without our prior written consent.

No other rights or licenses are granted, whether express or implied. All rights not expressly granted in these Terms are reserved by Dently AI and its licensors.

7. Acceptable Use

You agree not to use the Service for any unlawful purpose or in violation of any applicable laws or regulations. Without limitation, you agree not to: use the Service to transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable; interfere with or disrupt the Service or servers or networks connected to the Service; or attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service.

You further agree not to: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service; modify, adapt, or create derivative works based on the Service; resell, lease, or distribute the Service to any third party; or use the Service in any manner that could damage, disable, overburden, or impair our infrastructure.

Dently AI reserves the right to investigate and take appropriate legal action against anyone who violates these acceptable use provisions, including reporting violations to law enforcement authorities.

8. Payment Terms & Paddle as Merchant of Record

All payments for the Service are processed by Paddle.com. For customers outside the United States, the contracting entity is Paddle.com Market Limited, a company registered in England and Wales (company number 08116548). For customers based in the United States, the contracting entity is Paddle.com Inc. Paddle acts as the Merchant of Record and an authorized reseller of the Service.

When you subscribe to Dently AI, you are entering into a transaction directly with Paddle, not with Dently AI. Paddle’s Buyer Terms and Refund Policy govern all payment transactions. Paddle is responsible for payment processing, tax collection and remittance, and handling payment disputes and chargebacks.

You may see PADDLE.COM on your credit card or bank statement for charges related to the Service. For any billing questions, invoice requests, or payment issues, please visit paddle.net or contact Paddle’s support team directly. Dently AI does not store or have access to your full payment card details.

9. Subscriptions & Auto-Renewal

The Service is offered on a monthly subscription basis at $49 per month. Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. By subscribing, you authorize Paddle (as the Merchant of Record) to charge your payment method on a recurring monthly basis until you cancel.

You may cancel your subscription at any time through your Paddle account or by contacting Paddle’s customer support. Cancellation will take effect at the end of your current billing period, and you will continue to have access to the Service for the remainder of that period. No partial refunds will be issued for unused portions of a billing period.

We reserve the right to change our subscription fees upon reasonable notice. Any fee changes will apply to your next billing cycle. Your continued use of the Service after a fee change constitutes your acceptance of the new pricing.

10. Free Trial

From time to time, Dently AI may offer a free trial period for new users. The specific duration and terms of any trial will be communicated at the time of signup. Free trials are limited to one per person or practice and are intended for evaluation purposes only.

At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. You must provide a valid payment method to start a trial. Dently AI reserves the right to modify or discontinue trial offers at any time without prior notice.

11. Refunds & Cancellations

Please see our Refund Policy for detailed information about refund eligibility and processes. As a general matter, all fees are non-refundable except as expressly set forth in the Refund Policy or as required by applicable law.

If you are a consumer located in the European Union or the European Economic Area, you may have a statutory right to withdraw from your purchase within 14 days of subscribing (the “cooling-off period”). This right does not apply once you have started using the Service and acknowledged that you lose your right of withdrawal upon use. To exercise your EU withdrawal right, please contact us at support@dentlyai.com.

12. User Content & Data

You retain full ownership of all data and content you submit to the Service, including patient records, appointment information, messages, documents, and all other practice-related data (“User Content”). Dently AI does not claim any ownership rights over your User Content.

By using the Service, you grant Dently AI a limited, worldwide, royalty-free license to access, process, store, and transmit your User Content solely as necessary to provide the Service to you and to improve and maintain the Service. This license continues as long as your account remains active and for a reasonable period thereafter for backup and legal compliance purposes.

You are solely responsible for the accuracy, quality, legality, and appropriateness of all User Content you submit. You represent and warrant that you have all necessary rights, consents, and permissions to submit User Content to the Service, including any required patient authorizations, and that your User Content does not violate any applicable laws or third-party rights.

13. Intellectual Property

Dently AI and its licensors own and retain all right, title, and interest in and to the Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, trademarks, and all other intellectual property associated with the Service. These Terms do not grant you any rights to our intellectual property beyond the limited license set forth in Section 6.

The Dently AI name, logo, and all related names, logos, product and service names, and designs are trademarks of Dently AI. You may not use such marks without our prior written permission.

Any feedback, suggestions, or ideas you provide regarding the Service (“Feedback”) may be used by Dently AI without restriction or obligation to you. You hereby assign all rights in any Feedback to Dently AI.

14. Third-Party Services

The Service integrates with third-party services, including but not limited to Google Calendar, Gmail, and Google Drive, to provide scheduling, messaging, and document management functionality. We also utilize third-party artificial intelligence models, including those provided by DeepSeek, to power the AI features of the Service.

Dently AI is not responsible for the availability, accuracy, or reliability of any third-party services. Your use of such services is governed by the terms and policies of the respective third-party providers. We do not endorse and are not responsible for any content or services provided by third parties.

The Service may contain links to external websites. Dently AI does not control and is not responsible for the content or practices of any linked websites. Inclusion of any link does not imply endorsement by Dently AI.

15. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate content, recommendations, clinical notes, drug interaction analyses, and other outputs (“AI-Generated Content”). AI-Generated Content is provided for informational and assistance purposes only. It is not a substitute for professional dental or medical judgment, diagnosis, or treatment.

AI models may produce inaccurate, incomplete, or outdated information. You must independently verify all AI-Generated Content before relying on it for any clinical, diagnostic, or treatment decisions. You assume full responsibility for all clinical decisions made in connection with your use of the Service, including decisions based on or informed by AI-Generated Content.

DENTLY AI MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY AI-GENERATED CONTENT. YOU USE AI-GENERATED CONTENT AT YOUR OWN RISK.

16. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, process, store, and protect your personal data and the patient data you submit to the Service. The Privacy Policy is incorporated into these Terms by reference.

By using the Service, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, use, and processing of your data in accordance with it. If there is any conflict between these Terms and the Privacy Policy, the Privacy Policy will govern with respect to data protection matters.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DENTLY AI DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components. We do not warrant that any defects or errors will be corrected. You acknowledge that use of the Service may involve inherent risks associated with data transmission over the internet.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DENTLY AI AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL DENTLY AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE TOTAL FEES PAID BY YOU TO DENTLY AI (OR PADDLE ON OUR BEHALF) DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

19. Indemnification

You agree to indemnify, defend, and hold harmless Dently AI, its officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) your violation of any rights of any third party, including intellectual property, privacy, or data protection rights.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully in our defense of any such claim at your own expense.

20. Termination

Either party may terminate this agreement at any time. You may terminate by cancelling your subscription through Paddle and ceasing all use of the Service. We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination, your right to access and use the Service will immediately cease. We may delete your account and all associated User Content after a period of 30 days following termination. You are responsible for exporting any data you wish to retain before termination. The following provisions will survive termination: Sections 6 (to the extent of any surviving intellectual property rights), 12, 13, 15, 16, 17, 18, 19, 20, 21, and this provision.

21. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Serbia, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by the competent courts of Serbia.

Nothing in this Section limits your rights under mandatory consumer protection laws of your country of residence. You may also be entitled to bring a claim in the courts of your country of residence if applicable consumer protection laws grant you that right.

22. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If we make material changes, we will provide notice by email to the address associated with your account and by updating the “Last updated” date at the top of this page. It is your responsibility to review these Terms periodically for changes.

Your continued use of the Service after any modification to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.

23. Contact

For questions about these Terms, the Service, or to exercise any of your legal rights, you may contact us at the following:

Email: support@dentlyai.com

Company: Dently AI, sole proprietorship, Serbia.